Uber expands ChatGPT Work to more than 30,000 employees

OpenAI says ChatGPT Work will be available to more than 30,000 employees across Uber’s global workforce, expanding an initial pilot involving 1,000 employees.[1] OpenAI calls this Uber’s first company-wide deployment of an agentic platform tailored for knowledge work.[1] The rollout is intended to support teams in operations, finance, marketing and product.[1] Uber CTO Praveen Neppalli Naga said the aim is to give employees tools to innovate, solve problems and help shape the company’s future.[1] OpenAI president and co-founder Greg Brockman said the expansion gives employees greater access to frontier AI capabilities and tools.[1]

OpenAI describes ChatGPT Work as an agentic platform for complex, multi-step tasks and delivering finished work.[1] It connects with Google Drive, Gmail, Google Calendar and Slack, and OpenAI says employees can use it to research information, prepare meeting briefs, create presentations, analyze data and complete workflows across applications.[1] GPT-6.1 Sol will be the default capability within ChatGPT Work, which OpenAI says balances frontier performance and cost efficiency.[1] Teams will also have access to multimodal capabilities, including voice and image generation.[1]

TechCrunch reports that about 80% of early adopters were non-engineers, with examples including analyzing operations data, localizing training materials and building interactive dashboards.[2] The report says Uber gave teams room to experiment with available AI tools.[2] It also reports that Uber paired 30 AI engineers with teams across the company for two weeks to automate parts of their jobs.[2] OpenAI says the wider rollout will be supported by Uber’s internal AI skills library, approved integrations and dedicated employee training.[1] These details point to a rollout that includes both access to the tool and support for employees learning how to apply it.

Uber says it will track employee use and workflows and evaluate whether ChatGPT Work helps employees work more effectively, according to TechCrunch.[2] OpenAI says the companies plan to share further information on adoption, use cases and measurable outcomes as the rollout progresses.[1] Uber’s developers and software engineering teams will continue using Codex to accelerate software development and streamline coding workflows.[1] TechCrunch reports that Uber had a monthly $1,500 cap per employee and per agentic coding tool, but the report does not say that this is ChatGPT Work’s price or spending cap.[3] It also reports that Uber did not disclose the rollout’s cost.[2]