ServiceNow and NVIDIA launch Arc enterprise AI agent

ServiceNow says Arc is a personal, long-running agent intended to handle everyday work.[1] It can work across ServiceNow workflows, email, Teams and other common productivity tools, and can plan tasks across enterprise systems, execute them, check its work and adjust.[1] ServiceNow says the agent can also identify assigned tasks, pending approvals and follow-ups in employees’ backlogs, inboxes, meetings and conversations.[1] If an integration is missing, Arc can build one, according to the company.[1] The launch follows ServiceNow’s May 5, 2026 announcement of Project Arc, described as an autonomous desktop agent for complex work across enterprise tools and systems.[3]

ServiceNow says Arc is governed and secured by its Super Intelligence Control Tower, with enforcement through NVIDIA OpenShell.[1] Its AI Passport carries business rules—including risk tolerance and permitted external services—so NVIDIA enforcement layers can approve or block agent actions.[1] ServiceNow says Arc can work independently while the enterprise retains control, including granular control over which systems agents access, which APIs they call and which data they read.[1] The company’s stated aim for the expanded collaboration is to provide the trust enterprises need to scale autonomous AI.[1] For buyers, the practical question is how these controls map to their own policies and workflows.

Arc can run on its own computer inside a secure NVIDIA OpenShell runtime or on an employee’s desktop, according to ServiceNow.[1] The company says the agent builds memory and develops skills as it works with an employee.[1] ServiceNow says Arc is designed to use local models for everyday work and frontier models for more demanding tasks, a design it says can lower inference costs and keep more data on the local device.[1] However, ServiceNow also says Arc data may be transferred from customer instances to centralized ServiceNow environments, potentially in another region or through a third-party cloud provider.[4] It collects Arc inputs, outputs and edits to improve its technologies, and customers can opt out of future data collection.[4]

ServiceNow says Arc is generally available, while ZDNET reports that the application is available on Mac and that Windows support is still in development.[1][2] ServiceNow notes that some AI products and features are unavailable in specified restricted data centers, self-hosted environments or other restricted environments.[4] ZDNET reported that security controls are a major obstacle to wider business adoption of autonomous AI systems, following a summer marked by agent-led breaches.[2] ServiceNow advises customers to test and evaluate Arc, maintain human oversight and avoid relying solely on AI outputs for decisions.[4] Teams should verify platform access and data-handling requirements before planning a rollout.