ServiceNow adds AI Passport and expanded AI governance controls

ServiceNow describes AI Passport as an authority layer for controlling what AI agents and MCP servers may do in multi-agent workflows.[1] Each agent receives its own cryptographically signed credential, issued by the Super Intelligence Control Tower and referenced by the agent at runtime.[1] The goal, according to ServiceNow, is to authorize actions as they occur and prevent agents from operating outside their approved scope.[1]

ServiceNow says that if an agent moves outside its passport scope, graduated responses can redirect or restrict it, restore proper context, or terminate it using a kill switch.[1] The company says AI Passport is built on open specifications, allowing governance products, identity providers and enforcement points to issue and verify credentials for their own and third-party agents.[1] NVIDIA is a design and launch partner, and is building a production-ready enforcement implementation using the NVIDIA Open Agent Safety Platform, which features OpenShell secure runtime software and the NVIDIA Sentry security framework.[1] ServiceNow also says effective production enforcement demands action at the infrastructure layer.[1]

The expanded capabilities include shadow AI detection to find unapproved agents on a network, and access mapping that grounds authorization decisions in actual entitlements.[1] Continuous observability tracks agent traces and behavior, while cost governance tracks spending by user, department and runtime.[1] Value intelligence is intended to connect AI consumption, cost, quality and realized user value.[1] AI Cost Management, part of IT Asset Management, will bring costs from frontier models, embedded SaaS AI, hyperscalers and data-center GPUs into one view.[1]

AI Passport, shadow AI detection and AI Cost Management are expected to be available in Q4 2026; ServiceNow's Operational Resilience solution for financial services is available now.[1] That solution brings AI governance, risk and security together in one place.[1] ServiceNow cites a survey in which all participating banks reported using AI, while only 24% had governance to match.[1] LTM's CISO said the company has deployed 1,500 AI agents, each assigned an employee ID and manager, and described ServiceNow's control tower as a single system of record for agent inventory, risk and compliance.[1]