Salesforce Launches Job-Ready Agentforce Portfolio, Surpasses 7 Billion Agentic Work Units

On September 11, 2026, Salesforce introduced a portfolio of job-ready Agentforce AI agents designed for work across functions including sales, service, and the back office. [1] The company stated it has delivered a total of 7 billion Agentic Work Units (AWUs) across Agentforce and Slack, with 3.2 billion of those delivered in the second quarter. [1]

Salesforce defined an AWU in February 2026 as a single discrete task accomplished by an AI agent. [1] This product launch follows two years of collaboration with customers across thousands of agentic deployments. [1]

These new agents connect directly to Customer 360 to utilize existing customer context and business processes. [1] Rather than building from scratch, companies can deploy agents that ship with pre-built skills and data models, which can then be tailored and given unique names. [1]

Generally available models include Casey for multi-channel customer service and Paige for handling employee IT and HR requests. [1] The portfolio also includes Carter, a shopper agent that supports in-chat checkout, and Marshall, an agent built to automate manual back-office supply chain processes. [1]

By defining and tracking "Agentic Work Units," Salesforce is attempting to shift the enterprise AI conversation from conversational engagement metrics to quantifiable task execution. The introduction of named, role-specific agents like Casey and Marshall shows a strategic move toward out-of-the-box utility, reducing the need for customers to orchestrate foundational models and backend logic themselves. Tying these agents directly to the existing Customer 360 infrastructure gives Salesforce an adoption advantage over standalone agentic startups. What the sources don't address: How the pricing model for these pre-built Agentforce agents scales relative to the volume of Agentic Work Units consumed by enterprise customers.